You can delete your CashMiles account and the personal data linked to it at any time. This page explains how, and what happens to your data.
1. Delete your account in the app
- Open the CashMiles app and log in.
- Go to Profile → Account Settings.
- Tap Delete Account and confirm.
Your account is closed immediately, you are logged out on all devices, and you can no longer log in.
2. Can't access the app? Request deletion by email
Send an email to privacy@cashmiles.in from the email address linked to your account, or mention the mobile number you registered with. Please use the subject line "Account deletion request". We may ask you to verify your identity, and we will complete the deletion within 30 days.
3. What is deleted
When your account is closed it is removed from the app. When you ask us by email (see above), we permanently erase or anonymise the personal data linked to it within 30 days, including:
- Your profile (name, email, mobile number, profile photo and address details).
- Your posted travels and package requests, saved addresses and wishlist.
- Your chat messages, notifications and device tokens.
- Your verification (KYC) documents and bank / UPI details.
4. What we may keep
Some records must be kept for legal, tax, fraud-prevention and dispute-resolution purposes, for example transaction and payment records, and records of completed deliveries and open disputes. This data is retained only for as long as the law requires and is not used for any other purpose.
5. Before you delete
Account deletion cannot be undone. Please complete any active deliveries, withdraw any wallet balance and clear pending payments first. Funds held for an active transaction cannot be released after the account is deleted.
6. Questions
Contact us at privacy@cashmiles.in or read our Privacy Policy.