1. Overview
CashMiles uses a bilateral (two-way) rating system. This means that after every successful transaction, both the Shopper and the Traveller can rate each other and leave written feedback. The system is designed to build trust, encourage accountability, and create a self-regulating community.
2. How the Rating System Works
2.1 Who Rates Whom?
After each completed delivery:
| Rater | Ratee | Purpose |
|---|
| Shopper | Traveller | Evaluate the Traveller's reliability, communication, and delivery quality. |
| Traveller | Shopper | Evaluate the Shopper's communication, punctuality, and cooperation. |
2.2 What Do They Rate?
Each rating includes:
| Element | Description |
|---|
| Star Rating | 1 to 5 stars (5 being highest). |
| Written Review | Optional but encouraged – a short text review. |
| Specific Criteria | Communication, Reliability, Timeliness (on a scale of 1–5). |
2.3 When Can They Rate?
Rating is enabled immediately after the Shopper confirms delivery. Both parties have 7 days to submit their rating. If a user does not rate within 7 days, the system may automatically assume a neutral or positive rating (depending on platform policy).
3. Rating Criteria
3.1 For Travellers (Rated by Shoppers)
| Criteria | What It Measures | Example |
|---|
| Communication | Did the Traveller respond promptly and clearly? | "Priya replied within 10 minutes." |
| Reliability | Did the Traveller show up and deliver as promised? | "Arrived on time and handed over the package." |
| Timeliness | Was the delivery completed within the agreed timeframe? | "Delivered a day early!" |
| Care | Was the item handled with care and delivered in good condition? | "Package was perfectly intact." |
| Professionalism | Was the Traveller polite, respectful, and professional? | "Very professional and friendly." |
3.2 For Shoppers (Rated by Travellers)
| Criteria | What It Measures | Example |
|---|
| Communication | Did the Shopper respond promptly and clearly? | "Ravi was easy to reach and flexible." |
| Cooperation | Was the Shopper flexible with pickup/delivery arrangements? | "Met me at a convenient location." |
| Timeliness | Did the Shopper show up on time for pickup? | "Arrived exactly on time." |
| Clarity | Was the Shopper's request clear and accurate? | "Clear description of the package." |
| Professionalism | Was the Shopper polite and respectful? | "Very courteous and understanding." |
4. Rating Display on User Profiles
Each user's profile will display the following metrics:
| Metric | Description | Example |
|---|
| Average Star Rating | Overall rating from all transactions. | 4.8 ★ |
| Total Reviews | Number of ratings received. | 24 reviews |
| Completion Rate | Percentage of accepted requests completed. | 95% |
5. Rating Scale
| Star Rating | Meaning |
|---|
| (5.0) | Excellent – Exceptional service, highly recommended |
| (4.0 – 4.9) | Good – Reliable, meets expectations |
| (3.0 – 3.9) | Average – Acceptable but with room for improvement |
| (2.0 – 2.9) | Below Average – Significant issues |
| (1.0 – 1.9) | Poor – Unsatisfactory experience |
6. Impact of Ratings
6.1 For Travellers
| Rating Level | Impact on Profile | Impact on Earnings |
|---|
| 4.8 – 5.0 | High visibility, "Trusted Traveller" badge | 10–15 requests per week |
| 4.0 – 4.7 | Standard visibility | 5–8 requests per week |
| Below 4.0 | Reduced visibility | 2–3 requests per week |
| Below 3.0 | Account review or suspension | Zero earnings |
6.2 For Shoppers
| Rating Level | Impact on Profile | Impact on Matching |
|---|
| 4.8 – 5.0 | High trust score | Requests accepted faster |
| 4.0 – 4.7 | Standard trust score | Normal matching |
| Below 4.0 | Reduced trust score | Slower acceptance |
| Below 3.0 | Account review | May be blocked from posting requests |
7. How Disputes Affect Ratings
7.1 Dispute Reporting Process
- User reports the issue via the in-app dispute system.
- CashMiles investigates (evidence required: photos, screenshots, communication history).
- A decision is made within 7–15 working days.
7.2 Dispute Outcomes
| Outcome | Effect on Rating | Action Taken |
|---|
| Shopper at fault | Negative rating against Shopper | Shopper account may be restricted |
| Traveller at fault | Negative rating against Traveller | Traveller account may be restricted |
| Mutual misunderstanding | Neutral – rating may be removed | Both parties informed |
| False claim | Negative rating against claimant | Claimant account may be penalized |
8. Badges & Achievements
| Badge | How to Earn It | Benefit |
|---|
| Trusted Traveller | Complete 10+ deliveries with 4.8+ average rating | Higher visibility in search results |
| Reliable Shopper | Complete 10+ requests with 4.8+ average rating | Requests accepted faster |
| Fast Responder | Respond to requests within 1 hour | Increased trust score |
| High Completion Rate | Complete 95%+ of accepted transactions | Higher visibility |
| Top Performer | Top 10% of users in the community | Featured profile, additional rewards |
| Verified | Completed KYC verification | Trust badge on profile |
9. Special Protections
9.1 Protection Against Unfair Ratings
| Scenario | CashMiles Action |
|---|
| Vindictive rating | Removed upon review |
| Fake accounts rating | Removed; accounts banned |
| Ratings older than 3 months | Excluded from average calculation |
| Never completed a transaction | No rating displayed |
9.2 Privacy Features
| Feature | Description |
|---|
| Private feedback | Written feedback visible only to the recipient and CashMiles. |
| Delete option | Users can request removal of offensive reviews (subject to review). |
10. Dispute Process for Ratings
| Step | Timeline |
|---|
| User requests rating review | Within 48 hours of rating |
| CashMiles investigates | 2–5 working days |
| Resolution communicated | Within 7 working days |
| Rating updated or removed | As per investigation outcome |
11. Rating Fraud Prevention
| Fraud Type | Detection | Action |
|---|
| Fake reviews | Suspicious activity patterns | Removed; accounts banned |
| Manipulated ratings | Multiple ratings from same IP address | Removed; accounts suspended |
| Unfair negative ratings | Pattern of unjustified negative ratings | Rating removed; rater penalized |
| Self-rating | Same user rating themselves from multiple accounts | All accounts banned |
12. Example Rating
Traveller's Profile View:
4.9 (34 reviews)
Verified Traveller Trusted Traveller Badge
28 Deliveries Completed
Recent Reviews
- "On time, polite, and careful."
- "Highly recommend!"
- "Good communication."
13. Implementation Recommendations
| Feature | Priority | Reason |
|---|
| Two-way ratings | High | Builds mutual accountability |
| Written reviews | High | Provides qualitative feedback |
| Rating criteria | High | Specific dimensions improve fairness |
| Ratings protection | High | Prevents abuse |
| Badges | Medium | Gamification increases engagement |
| Dispute resolution | High | Essential for trust |
14. Conclusion
The CashMiles rating system is designed to be:
- Fair – Two-way, and protected against abuse.
- Transparent – Ratings are displayed clearly on user profiles.
- Motivating – High ratings unlock badges and visibility.
- Protective – Dispute resolution mechanism protects users.
- Self-regulating – Low ratings result in reduced visibility and access.
