Trust, Safety & Transparency
CashMiles keeps every interaction clear, transparent, and voluntary, so both shoppers and travelers know their roles at every step.
Identity
Verification
Users verify their identity before using the platform. This helps create accountability and builds trust between shoppers and travelers.
Payment
Protection
Rewards are securely held in the app until the handover is completed. This keeps both sides aligned and protected throughout the process.
User
Responsibility
Users are responsible for following local laws, customs, and regulations. CashMiles facilitates the connection but does not control the exchange.
Ratings &
Reporting
After handover, users review and set ratings to share their experience.
Clear
Disclosures
All rewards, preferences, and carrying conditions are shown upfront. Users know exactly what they’re agreeing to before moving forward.
How your money is protected
When a traveller accepts your request, you lock the payment. It stays protected until the handover is confirmed with a delivery code, and only then is it released to the traveller.
How we verify people
Users complete identity (KYC) verification so shoppers and travellers know who they are dealing with.
What is not allowed
Restricted or illegal items are strictly prohibited, and travellers are expected to follow travel and customs regulations. See our Terms & Conditions.
Ratings and reporting
Both sides can rate each other and report problems. Read the Rating & Review Policy and our Privacy Policy, or contact support.